![]() This breads an engineering culture that lacks real processes or documentation. The Engineering team moves at glacial speeds and mostly comes from other events-oriented SAAS companies (read: never worked at pedigree like Google, Facebook, Amazon, Microsoft, etc). Instead the team executes multi-year efforts on refreshing the look and feel of the website to occupy time and without substantial metrics impact. Both Product and Strategy teams have abandoned the marketplace mission as they struggle to make Eventbrite a destination page for event discovery. Ticketing/e-commerce is now commoditized SAAS and the company's "strategic" projects has failed to deliver any differentiation. On the other hand, the catered lunches were amazing, there would be rotating beer on tap, AWESOME company parties (legit had an ice sculpture at one), and wonderful management - more.Įventbrite was an admired brand in '08-'10 full of Stanford grads but many have since moved on and replaced by folks from dying brands like eBay and Twitter. Maybe this wouldn't bother you, but it felt very restrictive to me. Also, your calls are recorded and graded (which I understand, but still. Your time is tracked and monitored by someone, and you have to be in certain modes at exactly the time you are scheduled for them. Another one of my biggest issues with the job was the lack of freedom in the office. You'd come home feeling mentally and emotionally drained. Maybe my personal experience is biased, since I was looking for something on the easier side so I could focus on my goals outside of the office, but I felt like the position wasn't at all advertised correctly for what it actually turned out to be. Sometimes calls are simple and can be resolved through the knowledge of your training, but more often than not they are way outside the scope of what you are taught. It's pretty stressful to put someone on hold (who's usually very angry) while desperately trying to figure out how to resolve a rather complex technical issue by combing through outdated and disorganized knowledge articles, or trying to find someone on Slack who does know the answer. Which is completely fine, but the training was laughably inadequate to prepare you for the job that you actually do. It's less customer service, more tech support. The office is amazing, co-workers are great, company culture is awesome (free lunch and booze at work!), but the job itself is TERRIBLE.
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